BIALL 2025 Reflections: How Library & Information Managers Can Build Trust and Embrace Change

This year’s BIALL Conference in Birmingham was the most inspiring legal information event I’ve attended in years. Warm sunshine outside and a genuinely warm welcome inside set the tone for the entire conference.  The Eastside Rooms is a great venue, and there were many opportunities to catch up and meet with everyone.  

The Conference theme drew inspiration from Birmingham’s rich industrial heritage, echoing the spirit of the city of 1000 trades.   

While many traditional trades remain, Birmingham is now also home to thriving service industries, from law and finance to consultancy, where information professionals are key. Our raw material is data/information, and what we help produce is knowledge, all of which is built on trust.   

Read on to find out why I was so inspired.  

Why Information People Matter in a Tech-Driven World

A strong sense of collective purpose was evident throughout the Conference. In a world increasingly dominated by AI and automation, face-to-face conversations, honest feedback, and professional camaraderie felt more vital than ever. Technology, we were reminded, is just one part of the legal information management story.  

We explored what it means to trust the data behind AI systems, to trust colleagues to ask the right questions/prompts, and to trust both ourselves and our users to verify and question results. Feedback loops, openness, and shared experimentation were recognised as essential components of this brave new world.  

Rather than panic, the information managers I spoke with recognised that we’re all navigating uncertainty together. Trialing, testing, and improving services with a shared goal: building user trust. Our traditional library skillset, organisational skills, reference interviewing, using library management systems, data management, etc., are more relevant than ever.  

Crucially, many sessions came with a call to action. The message was clear: insights are only useful if they help us make changes.  

Key Takeaways for Librarians, Information Managers and Other Information Professionals

Before I get into details, which I promise to do in later posts, I wanted to note my immediate thoughts.   

  • Practical sessions on Generative AI were the most interesting. From “Leveraging GenAI for Competitive Intelligence” and “Embracing Innovation: Strategies for Assessing and Integrating Generative AI tools” to the many product showcases, the appetite to test and “break things” was palpable!  
  • Gavin Sheridan of Vizlegal captured my attention immediately. You might wonder why “How to Start a Legal Tech Company” is relevant to law librarians, but it makes perfect sense! Information professionals already possess the qualities every entrepreneur needs – curiosity, excellent networks, and the ability to give honest feedback. Information professionals could also benefit from a sharper business mindset.  
  • Holly Mottram’s session, “Words Matter: How Language Influences Research,” was a thoughtful reminder of how evolving language affects everything we do. Her emphasis on clarity, context, and the need to always provide alternative words and phrases was both timely and actionable.  
  • Christina Blacklaws offered a powerful overview in her keynote, “AI & Bias: Ensuring Fairness in a Technological Age.” Her insights into systemic inequality and the risks of unchecked algorithms were sobering. While solutions such as regulation and human oversight were proposed, the urgency of the issue was unmistakable. The tech genie is out of the bottle, so what now?  
  • Meanwhile, Margaret Watson’s whimsical yet profound “Never in a Rain of Pig’s Pudding” explored the ethical use of GenAI in academia. Her message: it is up to us – not machines – to shape the future of research and learning.  
  • Finally, Matthew Leopold offered a magical crowd-pleasing exploration of trust and perception, reminding us that our brains are wired for survival, not reality. His point was simple but powerful: AI is only as trustworthy as the humans who create and interpret it. Thank you for using magic to spell this out! 

What’s Next for Library and Information Managers: Glasgow 2026 and Beyond

The BIALL 2025 Conference was a reminder of just how vital our profession is, and how well-positioned we are to lead in a world of rapid change. By holding onto our core knowledge and information management values – trust, curiosity, collaboration – and embracing new tools with open eyes, we can trust we are building something stronger together.  

Let’s keep the conversation going. Let’s take what we’ve learned and turn it into action.  

Picture of Clare Bilobrk

Clare Bilobrk

Helping people maximise the visibility and usability of their knowledge and research services.
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