This year’s BIALL Conference in Birmingham was the most inspiring legal information event I’ve attended in years. Warm sunshine outside and a genuinely warm welcome inside set the tone for the entire conference. The Eastside Rooms is a great venue, and there were many opportunities to catch up and meet with everyone.
The Conference theme drew inspiration from Birmingham’s rich industrial heritage, echoing the spirit of the city of 1000 trades.
While many traditional trades remain, Birmingham is now also home to thriving service industries, from law and finance to consultancy, where information professionals are key. Our raw material is data/information, and what we help produce is knowledge, all of which is built on trust.
Read on to find out why I was so inspired.
A strong sense of collective purpose was evident throughout the Conference. In a world increasingly dominated by AI and automation, face-to-face conversations, honest feedback, and professional camaraderie felt more vital than ever. Technology, we were reminded, is just one part of the legal information management story.
We explored what it means to trust the data behind AI systems, to trust colleagues to ask the right questions/prompts, and to trust both ourselves and our users to verify and question results. Feedback loops, openness, and shared experimentation were recognised as essential components of this brave new world.
Rather than panic, the information managers I spoke with recognised that we’re all navigating uncertainty together. Trialing, testing, and improving services with a shared goal: building user trust. Our traditional library skillset, organisational skills, reference interviewing, using library management systems, data management, etc., are more relevant than ever.
Crucially, many sessions came with a call to action. The message was clear: insights are only useful if they help us make changes.
Before I get into details, which I promise to do in later posts, I wanted to note my immediate thoughts.
The BIALL 2025 Conference was a reminder of just how vital our profession is, and how well-positioned we are to lead in a world of rapid change. By holding onto our core knowledge and information management values – trust, curiosity, collaboration – and embracing new tools with open eyes, we can trust we are building something stronger together.
Let’s keep the conversation going. Let’s take what we’ve learned and turn it into action.
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