Read why The Law Society of Northern Ireland switched to KnowAll Matrix to manage their legal library for over 5,000 members ...

Heather Semple

Librarian

“KnowAll Matrix is a modern, clean, intuitive system both from a user’s and cataloguer’s perspective and is easily configurable for the requirements of law libraries. Crucially, the transitioning project plan was extremely well managed and supported by Bailey Solutions who have vast experience in data extraction, cleansing and conversion. The ease of use of the product is demonstrated by the fact that little staff training has been required.

It is adaptable, intuitive and keenly priced.”

Why did you choose KnowAll Matrix?

Bailey Solutions is well established within law librarianship, with the Managing Director being a professional librarian. Our experience with implementing our previous library management system showed that we would benefit from a developer who knew our business model and customer requirements. We initially looked at Simple Little Library System from Bailey Solutions but soon realised we needed to move to the more advanced KnowAll system to meet our specific requirements.

What problems were you having that prompted you to change library system?

Our previous system had been in place for a considerable number of years and was hosted onsite. The LSNI was moving to a cloud-based IT system and accordingly, we required a hosted library system too, which was the main driver for the upgrade.

Would you recommend KnowAll Matrix?

Yes. We are delighted to have transitioned our library management system to KnowAll Matrix. It is a modern, clean, intuitive system both from a user’s and cataloguer’s perspective and is easily configurable for the requirements of law libraries in particular. Crucially, the transitioning project plan was extremely well managed and supported by Bailey Solutions who have vast experience in data extraction, cleansing and conversion. The ease of use of the product is demonstrated by the fact that little staff training has been required. It is adaptable, intuitive and keenly priced.

How has KnowAll Matrix helped you in your job?

We primarily use KnowAll as a portal of Northern Irish law for our members, cataloguing case law, tribunal decisions, legislation and practice directions as well as using it as our library catalogue. Cataloguing is now much quicker and the OPAC is clean, intuitive, modern, and professional. We are harnessing it for current awareness bulletins and are using demonstrations of the product throughout the profession as an opportunity to promote our full range of library services.

What would you say to someone considering subscribing to a software product from Bailey Solutions?

I would highly recommend this company. We had begun the transition process just before the Covid lockdown in April 2020. This inevitably slowed the process and threw up some additional challenges. However, Bailey Solutions’ customer support, project planning and system development have been exceptional. Their data cleansing and system health checks at different stages of the process highlight their experience in this field. We have also found them particularly receptive to suggestions for system modifications and development.

Heather Semple

Librarian

What does our software look like for users?

KnowAll Matrix makes it easy for your users to find resources whether they are searching for a specific resource or they are discovering what’s available in your collection.

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Bailey Solutions Limited
Curtis House
34 Third Avenue,
Hove
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United Kingdom