Why did you choose KnowAll Matrix?
Bailey Solutions is well established within law librarianship, with the Managing Director being a professional librarian. Our experience with implementing our previous library management system showed that we would benefit from a developer who knew our business model and customer requirements. We initially looked at Simple Little Library System from Bailey Solutions but soon realised we needed to move to the more advanced KnowAll system to meet our specific requirements.
What problems were you having that prompted you to change library system?
Our previous system had been in place for a considerable number of years and was hosted onsite. The LSNI was moving to a cloud-based IT system and accordingly, we required a hosted library system too, which was the main driver for the upgrade.